Frequently Asked Questions
Private tours are taken by two or more passengers (all of the same
party) on the date of their choice, subject to schedules and availability. In
other words, private tours are only your group and your Footprint guide
(and driver) - no join-in travelers.
When are optional tour highlights available?
Optional extras where pre-bookings are required can be selected at
checkout when purchasing your ticket. Optional extras are an additional
What is the radius of collection/drop off address?
Collection within a 30km radius from the Johannesburg city centre is free.
Should collection or drop off be out range a fuel fee may be charged.
The guest is to email management for confirmation.
Can I buy food & drinks during the tour?
Meals, snacks and drinks will be available at an extra an expense to the
guest and will be discussed with your tour guide upon collection on day
How many guests can join a tour?
A minimum of 2 guests and a maximum of 60 guests.
Will I see animals on my tour?
Sightings of animals occur on most tours, however animal sightings
cannot be guaranteed in their natural habitat
How do I book a tour ticket?
Send a message via the 'Enquire Now" template above. A tour
manager will then be in contact with you to confirm requests. A
confirmation email along with tickets and tour details will then be
received by the guest shortly thereafter.
Custom requests including collection/drop off address outside of
radius, addition of an extra guest, alternative route and other can be
requested from our management at firstname.lastname@example.org
Can I change my collection or drop off time?
Collection time can be changed however should the time be later than
09:00am, the time allocated to each attraction may be shortened in
order to keep up with the schedule. The same applies to an altered
What cancellation fees are applicable?
Should a guest cancel a tour the following cancellation fees are
applicable prior to set departure date. 60-31 Days: 25%, 30-15
Days:50%, 14-2 Days:75%, 2 Days: 100%.
What is the benefit of a private tour?
Enjoy a private tour with your own driver/guide moving along at your
own pace spending time at each attraction accordingly. We specialise
in providing a tailored/flexible solution avoiding a commercial mass